AI

Bases: DuploTenantResourceV3

Resource for creating tickets in the DuploCloud AI HelpDesk.

create_ticket

Create DuploCloud AI ticket.

Create a ticket in the DuploCloud AI HelpDesk.

Usage

duploctl ai create_ticket                 --title "Pipeline failed"                 --content "Pipeline failed"                 --agent_name pytest-agent                 --instance_id pytest-instance                 [--api_version v1]

Create DuploCloud AI helpdesk ticket

Run this command Create a ticket for a failed build pipeline in test environment.

duploctl ai create_ticket                 --title "Build pipeline failed for release-2025.07.10"                 --content "Build pipeline failed at unit test stage with error ..."                 --agent_name "cicd"                 --instance_id "cicd"                 --api_version v1

Parameters:

Name	Type	Description	Default
title	TITLE	Title of the ticket (required).	required
content	MESSAGE	Content or message of the ticket(required).	required
agent_name	AGENTNAME	The agent name (required).	required
instance_id	INSTANCEID	The agent instance ID (required).	required
api_version	APIVERSION	Helpdesk API version (default: v1).	required

Returns:

Name	Type	Description
ticketname	dict	AI helpdesk ticket name
response	dict	AI Agent reponse
chat_url	dict	Helpdesk Chat url.

send_message

Send DuploCloud AI Message.

Send a message to an existing ticket in the DuploCloud AI HelpDesk.

Usage

duploctl ai send_message                 --ticket_id "andy-250717131532"                 --content "My app pod is crashing."

Send a message to an AI helpdesk ticket

Run this command to send a message to ai helpdesk ticket.

duploctl ai send_message                 --ticket_id "andy-250717131532"                 --content "My app is still failing after restarting the pod."                 --api_version v1

Parameters:

Name	Type	Description	Default
ticket_id	TICKETID	Ticket ID to send the message to (required).	required
content	MESSAGE	The message content (required).	required
api_version	APIVERSION	Helpdesk API version (default: v1).	'v1'

Returns:

Name	Type	Description
response	dict	AI Agent reponse
chat_url	dict	Helpdesk chat URL.